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Returns & Refunds


If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Non-Returnable Items

Hygienic Items:

  • Bath safety equipment
  • Mattresses
  • Unsealed incontinence items

Custom-made items by the manufacturer:

  • Lift Chairs with custom fabrics and/or heat and massage
  • Golden Technologies PR-502 lift chairs
  • Custom powers chairs
  • Sports wheelchairs
  • Custom wheelchairs
  • Special orders

Please contact us before you send the product:

Send the product with its original packing and the receipt or proof of purchase, to:

1585 Draper St. Kingsburg, CA 93631 USA

Restocking Fee

15% restocking fee for certain items

  • Lift chairs
  • Power scooters
  • Power wheelchairs
  • Vehicle lifts
  • Parts

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

Customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, to A-Z Home Medical Equipment.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Cancelled Orders

Once an item has been shipped, orders cannot be cancelled.  If you refuse delivery, then the returned shipping costs plus a 25% restocking fee will be deducted from your issued credit. Deliveries must be accepted then return according to our return policy.


Credit will be issued to the credit card used for purchase, once the item is received. Allow up to 6 weeks for your credit to be issued via credit card. If paid by check, a check will be mailed to you within 30 days.

Sale Items

Sale items can be returned for a refund or store credit. Final sale items cannot be returned for refund or store credit.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: